Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! If the issue persists, we would suggest to follow up with your bank. We ordered a dress on 9/6. Please emails us at resolution@lucyinthesky.email so we can better assist you. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Lyrica Racer Back Bikini Set in Orange Strawberry! Thanks for your feedback. Glad that our Customer Service was able to help with your returns! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? It said delivery between 9/30 and 10/12. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Tip for consumers:Absolutely no refunds unless it arrived damaged. my party is april 10. Lucy in the Sky ranks 92nd among Women's Clothing sites. Oh no! Hi Kat! We're so glad you were able to utilize our 24/7 chat! We would suggest to double check your card details. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Please email us at resolution@lucyinthesky.email if anything else. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. -Kate. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. I DO NOT RECOMMEND THIS COMPANY! Thanks for your feedback. Tip for consumers:Cannot get a refund, only store credit. Our privacy policy, which sets out how we will use your information. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. We therefore have no responsibility or liability for the content and activities of these linked sites. Please email us at resolution@lucyinthesky.email if anything else. Los Angeles, California Incredibly scammy and misleading. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Do not buy from them. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Company claims the only way money can be refunded is if it was faulty. The stated ship times cannot be altered with the delivery method. BUT, you can't get a refund if you return something, only store credit. We will not be liable if for any reason this Website is unavailable at any time or for any period. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website it was my first time ordering from Lucy in the sky. Hi Bailey! Hi there. i am from spain. 1200 Wall Street, Floor 2 If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. LUCY IN THE SKY Help Centre. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Hi Sonam, Thanks for your feedback. There are thousands other options. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Good Luck! Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Please reach out to us for the advanced credit prior to making a new order! www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Track. Really bad. This is a generic card error - this means that your bank is rejecting the transaction at this time. We're so sorry to hear that the length was an issue. Not a problem. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Go to our site to chat with our support team or email us at support@lucy.co! Hi Jessica, We appreciate your feedback! -Kate. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. They are constantly moving as not to get found. We're sorry to hear about your issues with our return policy. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Rhone vs Lululemon: Which Brand Is Better? All orders are subject to availability and confirmation of the order price. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Follow. This may prevent you from taking full advantage of the website. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We're sorry to hear that you had issues with your orders. We may from time to time include third party links on our Website. I emailed on 9/16 noone has contacted me. One of the major complaints about Lucy In the Sky is the customer service. Completely different material than pictured. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Thanks for your feedback. HORRIBLE company. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Ordered my daughter a winter formal dress. - Kate. We're so glad that our customer service team was able to assist you. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I placed an order and was waiting for more than a month. Thanks for your feedback. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Lucy in the sky is our GO TO for all things special occasion. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. The stated ship times cannot be altered with the delivery method. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. The cost of foreign products and services may fluctuate. This isn't a real company. You can also visit this article for more information on getting support! -Kate. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Thanks for your feedback. We apologize for the disappointment. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. This Privacy Policy Statement only covers our Website and does not cover any other website. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Alternatively, you can attempt to place the order with a different card or try again later. We're so sorry to hear about the order. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Our small is generally the equivalent of a US Size 2. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Unfortunately after an order has shipped with USPS we cannot update a shipping address. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. It goes against our guidelines to offer incentives for reviews. Please click here to contact our Customer Service team. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Unfortunately, we are not selling our styles to other retailers at this time. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Complaint Type: Problems with Product/Service. We may also share information with companies assisting in fraud protection or investigation. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. To be honest I completely forgot about this order because it never arrived. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. You must not misuse this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 1. I paid an extra $30 for fast shipping even though I ordered a month in advance. Lists Featuring This Company. How would you even know if something would fit or if you'd like the quality? Currently, Lucy In the Sky does not offer any exchanges. I HAVE NOT RECEIVED MY ORDER. Daughter bought a dress for homecoming from this site. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. I am so disappointed and will NEVER ORDER AGAIN! I HAVE MY TRACKING NUMBER. BBB Business Profiles are subject to change at any time. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. If you are in between sizes, we would generally suggest to order a size up. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. -Kate. Our regular return policy applies to all orders made through AfterPay. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Search. The dress did not fit correctly and they will only give you credit no refund. www.lucyinthesky.com retains the right to refuse any request made by you. With no warning either time. Not to mention that the slip underneath hardly covers anything. Hi Grace, Thanks for your feedback. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. We're so glad that you liked the quality of the dresses! Were almost out of time and do not have a back up plan. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Horrible return policy. For my troubles, I've been offered a $25 store credit. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. -Kate. Hi Mandy, I was told I could pay the difference on more expensive dress that may be able to be delivered faster. As a matter of policy, BBB does not endorse any product, service or business. :) We want to make sure that this refund goes through immediately. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. BBB Business Profiles may not be reproduced for sales or promotional purposes. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. They usually reply within twenty-four hours of your query. The 24/7 chat is turned off and nobody bothered to respond to my email. Free FedEx Shipping, over US$75. what is the average shipping time? This company responds to reviews on average within 5 days. She even helped me cancel an order and issued my store credit instantly. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Please email us at resolution@lucyinthesky.email if anything else. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Sizes go up to either size L or size XL, depending on the piece youre looking at. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Products used:None- never received my order. -Kate. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. United States. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I love Lucy in the sky ! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. What's New. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. We cover the cost of all domestic return shipping for all styles. This site promises to ship an item by a certain date. I know it's still only Nov. 15 but I do not think this dress is coming. If they don't offer refunds, they should have made this much more clear during purchase. Don't waste your time here! The online chat help was very helpful! Ordered 1 month ago. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thank you so much Daniella M!! By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Hi Carol, Thanks for your feedback. Hi Hailey, - Kate. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. The reps copy and paste generic statements to your emails and don't actually solve any issues. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. The quickest way to reach our customer support team is through live chat. The CEO of Lucy In the Sky is Nikita Yatskanich. They said they will refund me within 10 days without any explainations for their lateness. Thanks for your feedback. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. You can choose to accept or decline cookies. In the case of any expired store credits, we will gladly issue another current one for the same value. LucyInTheSky headquarters 747 E 10th Street. I ordered a dress on 9/18. I ordered my daughter's homecoming dress on 9/20. What a terrible return policy for a online store. I reached out 5 days ago to see where it was. If you need help with returning we do have our returns in our FAQ. I don't care how good are their dresses and I don't even want to know. Worst experience. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Please use the following size guide to help determine your size of clothing. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. If i order now when i will receive it? -Kate. If we are unable to contact you we will treat the order as cancelled. I reached out to customer service numerous times and have not had a response. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Ordered from this company thinking the dresses were cute. No! Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. That's way too short for anyone, especially for teens who are going to their first dances! Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Guess I'll be donating clothes to charity. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. To automatically apply any store credit the transaction at this time is generally equivalent! Length was an issue do this my daughter 's homecoming dress on 9/20 due to my turnabout... To sender by our returns in our FAQ processed as returned to sender will subject! 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